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Frequently Asked Questions

I am not a customer yet, but I want to know what kind of rates I’ll be getting once my account is activated?

We are happy to share the current rate with you before you apply; however, it is difficult to advertise this live on our website, as rates will differ depending on your volume per transaction, how often you’ll be expecting to exchange, and the payment method that you require.

We are confident that our online rates are competitive and our fast, personable service shines! Please send us an email at fxonline@vbce.ca or fill out our contact page http://online.vbce.ca/contact-us with your intended transaction volumes, and we’ll reply during our business hours with a current rate quote, so you can see for yourself.

Are there limits on how much I can exchange at one time on VBCE Online?

Yes, it will depend on your method of funding. VBCE will notify you of your maximum limit per transaction when the account is set-up.

What currencies can I exchange?

VBCE Online buys and sells the following major currencies: CAD, USD, Euros, British Pounds, Japanese Yen, and Australian Dollars. (Please note Euro, GBP, JPY, and AUD must be wired in to VBCE's accounts, no PAD available).

Additionally, there is a variety of major and exotic currencies that VBCE can sell and wire out, however some currencies are restricted to a minimum amount. Upon set-up of your VBCE Online account, you can discuss which currencies you will require and we will let you know if we can accommodate them.

Can VBCE send money directly to my credit card company?

No, if you are purchasing foreign currency to pay off your monthly credit card balance we must send the funds to your own foreign currency bank account. We cannot send funds directly to your credit card company on your behalf.

Can I use VBCE Online every day at any time?

Yes, VBCE Online is available for trading 24 hours/day, 7 days/ week. There may be times when VBCE Online is not available, due to system maintenance.

How will I know the exact amount that I owe for my exchange?

Once you have logged onto your VBCE online, and have requested your exchange, the final amount owed will display before you confirm that you'd like to proceed with it.

What if I have booked my exchange, but have changed my mind or made a mistake and I want to cancel or amend my transaction?

Once a deal is booked, it is binding, so we expect you to honor the transaction. If a mistake has been made and you need to cancel or change your transaction, you must call us as soon as possible. VBCE does reserve the right to cancel your VBCE Online account should you frequently cancel transactions or do not honor your booked transaction.

If I am paying with the bill payment or incoming wire option, how long do I have to get my funds to VBCE once I have booked my transaction?

We prefer if you can transfer your funds to us the same day that you book your transaction. If your incoming funds will be delayed, just give us a call and let us know, so our accounting department can make the proper adjustments on our end.

I want to book an exchange that is outside my limit, can I still use VBCE Online to do this?

No, but you can call us directly at 604-336-8086 Monday to Friday 8:00am – 5:00pm to book an exchange that is outside your VBCE Online limit. If you know you'll be requiring an increased limit for future transactions, you can speak with a VBCE representative and we'll let you know if we can increase your VBCE Online limit.

Can I purchase precious metals using VBCE Online?

No, VBCE Online is for currency exchange only. For precious metals inquiries, please refer to our website www.vbce.ca or call our office at 604-685-1008.

Can I purchase foreign banknotes (cash) through VBCE Online ?

No, VBCE Online is for electronic settlements only. If you would like to purchase foreign bank notes, you'll need to contact one of our retail branches and do this in person.

Can I settle through bank drafts or cheques on VBCE Online?

No, VBCE Online is for electronic settlements only. If you require a cheque or would like to bring us a bank draft, you'll need to contact one of our retail branches and do this in person.

Can I use my credit card to make my purchase on VBCE Online?

No, VBCE does not accept credit cards as payment on VBCE Online, or in our retail locations.

How long does it take to sign-up for VBCE Online?

Once we have received your completed application, we will have you set-up within 2 business days. We will be contacting you to verify and/or clarify your application, so please consider this might delay the sign-up process.

How do I know if I qualify to use VBCE Online?

Do you have a bank account at a Canadian Financial institution?

Do you expect to complete more than 4 transactions per calendar year?

Answer yes to both, and you qualify. *Final approval based on VBCE compliance policies, and you might be restricted to certain funding and payment methods.

I want to use the Pre-Authorized Debit (PAD) settlement method, how do I become approved for this?

Approval will be based on a credit check conducted on you, in addition to VBCE's own due diligence. A VBCE representative will contact you to verify and/ or clarify your reasons for requiring foreign exchange and VBCE's compliance manager will approve the use of PAD, including limits for your VBCE Online account.

Please contact VBCE Online at
604-336-8086
(Local Line)

1-855-319-4557
(Toll-Free within Canada only)
Representatives available from 8:00 am – 5:00 pm PST.

or email us at fxonline@vbce.ca.
A Foreign Exchange Specialist will contact you within 24 hours to answer your questions.